Frequently Asked Questions
What is Shadow Threadz?
Shadow Threadz is an independent gothic and alternative lifestyle boutique filled with dark, witchy, strange, and wonderfully unexpected finds.
Our collection can include alternative fashion, jewelry, home décor, witchy treasures, books, oddities, paranormal finds, candles, accessories, furniture, and whatever other curious things wander into our collection.
If it's unusual enough to make you stop scrolling and wonder “Where did they even FIND this?” it probably belongs here. 🖤
Where are your products shipped from?
Our collection comes from a variety of brands, creators, production partners, and fulfillment partners, so products may ship from different locations.
This allows us to offer a much broader and more unusual selection than we could keep in a single warehouse.
Will my entire order arrive together?
Not always.
If your order contains products fulfilled from different locations, they may arrive in separate packages and at different times.
You may also receive multiple tracking numbers for the same order.
How long does processing take?
Many orders begin processing within approximately 2–3 business days, excluding weekends and holidays.
Some made-to-order, customized, specialty, furniture, or supplier-fulfilled products may require additional processing time.
Any product-specific processing information will be provided where applicable.
How long will my order take to arrive?
Delivery times vary depending on the product, fulfillment location, destination, and shipping carrier.
Any delivery estimates provided on our Site or during checkout are estimates rather than guaranteed arrival dates.
International orders may take additional time due to customs processing.
How much is shipping?
Available shipping options and applicable shipping charges are displayed during checkout.
Some products may qualify for free shipping where indicated.
Do you ship internationally?
We offer international shipping on many of our products and to many destinations. 🌎
Product and shipping availability can vary by destination, so the options available for your order will be shown at checkout.
International customers may also be responsible for applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.
Will I receive tracking information?
When tracking is available, we'll send it to you after your order ships.
Please allow up to 48 hours for carrier tracking to begin updating after you receive your shipping notification.
Orders shipped in multiple packages may have separate tracking numbers.
What if my tracking hasn't updated?
Tracking sometimes takes a little while to update between carrier scans.
If your tracking hasn't moved for an extended period or your package appears significantly delayed, contact us at shadowthreads56@gmail.com with your order number and we'll help investigate.
Can I change my shipping address?
Contact us as quickly as possible if you notice an error in your shipping address.
We may be able to change it before your order enters processing, but address changes cannot be guaranteed once an order has been submitted.
Once an order has shipped, we cannot change the delivery address.
Can I cancel my order?
Please contact us as soon as possible if you need to cancel.
We may be able to cancel an order before it enters processing, production, or fulfillment. Once processing has begun, cancellation cannot be guaranteed.
Orders that have already shipped cannot be canceled.
Do you accept returns or exchanges?
We do not accept returns or exchanges for change of mind, incorrect size selection, or other non-defective merchandise unless otherwise required by applicable law.
Please review measurements, sizing information, product descriptions, and other details carefully before ordering.
What if my item arrives damaged, defective, or incorrect?
Please contact us at shadowthreads56@gmail.com within 7 days of delivery.
Include:
- Your order number
- A description of the problem
- Clear photos of the item
- Photos of the packaging when relevant
Please keep the item and packaging while we review your claim.
Once reviewed, an appropriate resolution may include a replacement, refund, or store credit, depending on the circumstances and availability.
What happens if my package is lost?
If tracking indicates that your package may have been lost in transit, contact us and we'll investigate with the applicable carrier or fulfillment partner.
If the shipment is confirmed lost, we'll work with you toward an appropriate resolution.
What if an item becomes unavailable after I order?
We do our best to keep product availability accurate, but occasionally an item may become unavailable before fulfillment.
If that happens, we'll contact you and refund the unavailable item as quickly as possible.
Other available items in your order may continue processing normally.
Are some products made to order?
Yes. Some Shadow Threadz products may be made or produced specifically after your order is placed.
These products may require additional processing time before they ship. Product-specific information will be provided where applicable.
Why do your products have different processing or shipping times?
Shadow Threadz isn't limited to products stored in one giant warehouse.
We work with different brands, creators, production partners, and fulfillment partners so we can curate a much wider assortment of unusual merchandise.
That means a candle, gothic dress, strange little mushroom statue, and enormous velvet chair may all have very different journeys to your doorstep. 🦇
Are your product photos and colors exact?
We make every effort to represent our products accurately.
However, colors may appear slightly different depending on your screen settings, lighting, materials, manufacturing process, or natural variations in an item.
Handmade, printed, made-to-order, and specialty products may also have minor variations.
How do I know what size to order?
Please check the size chart and measurements provided on the individual product page before ordering.
Sizing can vary between different brands and products, so we recommend using the measurements provided rather than relying solely on your usual size.
Do you have a physical store?
Shadow Threadz is an online boutique. We currently do not offer local pickup or in-store shopping.
The crypt has officially escaped the crypt. The internet is its habitat now. 🦇
How can I contact Shadow Threadz?
For order assistance, product questions, or anything else we can help with:
When contacting us about an existing order, please include your order number so we can help you more quickly.
Still Have Questions?
Send us a message. We're happy to help you navigate our strange little collection.
Stay strange. Stay curious.