Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at shadowthreads56@gmail.com. Please note that returns will need to be sent to the following address: 3508 Eisner Court Sheboygan WI 53083

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shadowthreads56@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, including custom or personalized products. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions about your specific item.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — Right of Withdrawal If your order is shipped to the European Union, you have the right to cancel or return it within 14 days of receiving the last item in your order, for any reason and without justification.

To exercise this right, notify us within 14 days of delivery. Once you've notified us, return the item within 14 days. Items must be unworn, unused, with tags, and in their original packaging.

To start a return or cancellation, log in to your account at https://account.shadowthreadzshop.com. If you checked out using a phone number only, use the return link in your SMS order confirmation instead.

We will refund the full price of the item plus the cost of standard outbound shipping within 10 business days of receiving your return. We provide a return shipping label at no cost to you. Note that personalized or custom items are exempt from the right of withdrawal.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at shadowthreads56@gmail.com