Refund Policy
Last Updated: September 9, 2026
Welcome to Shadow Threadz ("we," "us," or "our"). This Shipping & Returns Policy explains how shipping, damaged items, refunds, cancellations, and other order-related matters are handled for purchases made through shadowthreadzshop.com (the "Site").
1. Order Availability
We work with a variety of fulfillment partners and carefully selected suppliers. Product availability may occasionally change before an order is processed.
If an item becomes unavailable after you place an order, we will contact you regarding the affected item and provide an appropriate refund or other available resolution.
If only part of a multi-item order is affected, the remaining available items may continue processing normally.
2. Shipping Costs
Shipping costs are calculated at checkout based on the products in your order, shipping destination, and available shipping method.
Because items may be fulfilled from different locations, products within the same order may arrive in separate packages.
3. Returns & Refunds
We do not accept returns or exchanges for change of mind, incorrect size selection, or other non-defective merchandise unless otherwise required by applicable law.
We will assist with eligible orders involving damaged, defective, incorrect, or missing merchandise.
3.1 Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us at shadowthreads56@gmail.com within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the item and the damage, defect, or incorrect merchandise
- Photos of the packaging when relevant
Please keep the item and original packaging while your claim is being reviewed, as additional photographs or information may be required.
Once the issue has been reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or store credit depending on the circumstances and product availability.
4. Shipping & Delivery
4.1 Processing Times
Processing times vary depending on the product and fulfillment location. Many orders begin processing within approximately 3 business days, although made-to-order, customized, specialty, or supplier-fulfilled products may require additional time.
Business days do not include weekends or holidays.
4.2 Estimated Delivery
Delivery times vary by product, destination, fulfillment location, and carrier.
Estimated shipping or delivery information provided on product pages or during checkout is an estimate and is not a guaranteed delivery date.
International orders may require additional transit time due to customs processing.
4.3 Multiple Shipments
Because Shadow Threadz carries products from multiple fulfillment partners and suppliers, an order containing multiple items may arrive in separate packages at different times.
You will not be charged additional shipping simply because we divide an order into multiple shipments unless otherwise disclosed when the order is placed.
4.4 Address Changes
Please review your shipping address carefully before completing your purchase.
We may be able to update an address before an order enters processing or ships, but address changes cannot be guaranteed after an order has been submitted.
Once an order has shipped, we cannot change its delivery address.
4.5 P.O. Boxes and Military Addresses
Availability for P.O. boxes, APO/FPO addresses, and other special delivery locations may depend on the product and shipping carrier.
If an item cannot be shipped to the address provided, we will contact you.
4.6 Shipping Delays
Carrier delays, severe weather, customs processing, holidays, and other circumstances outside our control may occasionally affect delivery times.
If your order appears significantly delayed, please contact us and we'll help investigate.
5. Tracking Information
When tracking information is available, it will be provided after your order ships.
Tracking may take some time to update after a shipping label is created or a package is transferred to the carrier.
Orders fulfilled in multiple shipments may receive more than one tracking number.
6. Lost or Damaged Packages
If your package arrives visibly damaged, please photograph the package before opening it whenever possible and contact us promptly.
If tracking indicates that a package may be lost in transit, please contact us so we can investigate with the applicable carrier or fulfillment partner.
If a shipment is confirmed lost, we will work with you toward an appropriate resolution.
7. Duties & Taxes
7.1 Sales Tax
Applicable sales taxes are calculated and collected as required during checkout.
7.2 International Duties & Taxes
International shipments may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not controlled by Shadow Threadz.
8. Cancellations
Please contact us as soon as possible if you need to cancel an order.
We may be able to cancel an order before it enters processing, production, or fulfillment. However, cancellation is not guaranteed once processing has begun.
Orders that have already shipped cannot be canceled.
9. Customer Support
Questions about your order? We're happy to help.
📧 Email: shadowthreads56@gmail.com
Shadow Threadz
shadowthreadzshop.com
Thank you for shopping Shadow Threadz and supporting our strange little corner of the internet.